Product Overview

FLOOD & WATER DASHBOARD

The Flood Track and Water Track Dashboard is the common lens into the emergency data.

It allows DC Water to monitor and respond to an emergency faster by using data from multiple real-time feeds. This helps to identify the location and severity of a problem and determine which crews to dispatch to which locations.

1. Work order Statistics
2. Various sensor and station data
3. Incident count reported by customers
4. Weather info and rainfall data
5. Crew information
6. Alerts on map by location

INCIDENT TRACKING

The Incident Tracking Tool enables the Command Center to provide a coordinated, rapid and information-driven process for capturing customer contacts or incidents as they are reported. Incidents are gathered either over the phone, through a real-time, web-based Report-A-Problem application, or through a live feed from the District’s 311 call center.

1. Create and View Incidents
2. Track work orders by status
3. Attach incidents to work orders
4. Geospatial information
5. Keep updated via Live Stream

RESOURCE MANAGEMENT

The Resource Management Tool is used to monitor and control the teams & vehicles. Analytical capabilities correlate calls by date, time, location, type, and frequency, thus allowing for more precise allocation of resources while ensuring all stakeholders remain informed as events escalate.

1. Real-time crew and vehicle status
2. Real-time crew and vehicle location
3. Incident type and severity
4. Work order type, location and status

ALERT TRACKING

The alert tracking tool is used to monitor and control the incidents. It displays all alert levels in real-time so users can respond alerts faster. In case of any alert sitation, an e-mail & message is automatically sent to the users depending on the alert level.

1. Track real-time incident counts
2. Real-time message/e-mail notification
3. Incident separation by type based on pressure zone/ward
4. Clear incidents

INTEGRATIONS

LAYERMARK’s EMS can be integrated into various work management systems and geospatial solutions such as Maximo, Everbridge, ArcGIS, Geotab, CityWorks and SAP using the LayerExchange platform. Real-time distribution and collection system data is gathered through an OSI Pi Server which consolidates Process Control System (PCS) and SCADA data on a single platform and allows for seamless sharing with EMS. Vehicle location data (GPS) integration enables near real-time monitoring of vehicle status and location.